What is your MOQ? Do you support OEM/ODM? Can you customize size, color, packaging or logo? Do you provide product catalog?+
We can ship orders starting from a single unit, regardless of your location. All products are available for OEM and ODM customization; you can also provide details such as your logo or manufacturer information for custom orders. All equipment comes with a product catalog, so please shop with confidence.
Where is your factory located? How many years have you been manufacturing this product? Which countries do you mainly export to? What certifications do you have?+
Located in the Xingyang Industrial Park of Zhengzhou City, Henan Province, China, our company has specialized in the crushing and shredding industry for 15 years, with exports reaching markets across Southeast Asia. All our products have obtained certifications such as ISO 9001 (Quality Management System), CE, and UL, so you can purchase with confidence.
How can I contact customer support if I have questions or encounter any issues with my products?+
What international shipping and logistics options do you provide?+
We offer comprehensive international shipping solutions including FOB, CIF, EXW, and DDP terms. We partner with reliable logistics providers like DHL, FedEx, and Maersk for air and sea freight. We also can handle export documentation and customs clearance procedures.
What payment methods do you accept for international orders?+
We accept secure international payments via T/T (wire transfer), L/C (Letter of Credit), D/P, and major credit cards through our secure payment gateway.
Can you provide product customization and OEM/ODM services?+
Yes, we specialize in product customization and OEM/ODM services. We can customize packaging, branding, product specifications, and even develop entirely new products based on your requirements. Our R&D team works closely with clients to ensure all customizations meet international quality standards and market requirements.
What industries are the company's products mainly applied to?+
Our company's products are widely used in the solid waste recycling sector, rice straw and crop residue recycling, and other industries, providing high-quality supporting products for various industrial sectors.
What is the average delivery time?+
Our standard production lead time is 20-30 days after order confirmation and deposit receipt. For large volume or customized orders, lead time may extend to 30-45 days. Shipping times vary by destination: 3-5 days for express air freight, 20-30 days for standard sea freight. We could provide detailed production schedules with milestone updates throughout the process.
Can you provide relevant documentation?+
Yes, we can provide most documentation, including certificates of analytical conformity, insurance, certificates of origin, and other required export documents.
Can you deliver the goods FOB China?+
Yes, we can, but we prefer and always recommend using FCA, CFR/CIF, and DAP Incoterms for smoother, more cost-effective deliveries; we can also assist freight organizations.
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